Privacy Policy

1. Who We Are

Fyreside Chat is an AI-led qualitative research platform that enables researchers, brand managers, and teams to conduct structured, AI-led interviews at scale. This Privacy Policy explains how we collect, use, and protect information when you use our platform at fyreside.chat.

For questions about this policy, contact us at support@fyreside.chat.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and company affiliation.

Interview & Research Data

We store interview responses, audio recordings, video recordings, transcripts, and any other data submitted through studies you create or participate in.

Usage Data

We collect analytics and usage statistics to improve the platform, including pages visited, features used, and performance metrics.

Payment Information

Payment details are handled by third-party payment processors. We do not store your full credit card information on our servers.

3. How We Use Your Information

• Operating and improving the Fyreside Chat platform
• Powering AI-moderated interviews and generating research insights
• Providing customer support
• Communicating service updates and changes
• Ensuring platform security and preventing abuse

We do not sell your data.

4. Participant Consent

If you use Fyreside Chat to conduct interviews, you are responsible for obtaining proper consent from any participants you invite. This includes informing participants about how their responses, audio, and video recordings will be collected and used.

5. Third-Party Sharing

We may share data with trusted service providers who help us operate the platform (e.g., hosting, AI processing, voice synthesis). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We do not share your data with advertisers or marketing entities.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption during transmission and storage. While no system is completely secure, we take reasonable precautions to safeguard your data.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting support@fyreside.chat.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@fyreside.chat.

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the platform. Continued use of Fyreside Chat after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@fyreside.chat.